Refunds /Exchanges
Returns
Returns are a possibility and may happen. However, we make every effort to eliminate the chance of you having to return an item. Please take a moment to fully read all the item(s) information describing the product. We go to great lengths to give you as much information as possible for you to make an informed decision prior to your purchase. Please feel free to message or email us if you have further questions prior to making your purchase. These steps help reduce the number of returns and as a result, is a time saver.
Return Policy
All International orders are FINAL SALE. (No returns or exchanges) We are also not responsible for lost or stolen packages)
- You have 14 days from the purchase date to return merchandise.
- All returns must be received to us in NEW condition (original packaging) - unwashed, unworn, unaltered, makeup-free, deodorant free, smoke-free, perfume free, stain free, holes, animal hair, any odor(s) and with ALL tags ATTACHED. Anything other than New Original Condition will not be accepted.
- If any merchandise is returned with any of the above mentioned. NO REFUND WILL BE GIVEN.
- NO returns of earrings due to hygiene reasons.
- Any merchandise purchased from the Sale or Final Clearance is NOT returnable. All Sales Are Final.
- Returns can take up to 7 days after your item(s) have received. After inspection, a Store Credit will be issued if your return is free from the above-mentioned categories.
- Gift cards are NOT refundable
More Questions Answered Below
I have a defective item(s).
If you feel you have received a defective item(s), please contact us within 2 days of your delivery (based on the USPS delivery). Contact us at westernhorizonstradeco_cs@yhoo.com with the information of the defective item(s) along with a photo and your order number. If you do not contact us within 2 days of your delivery we assume your item(s) were received in good condition.
I would like to exchange an item(s).
We do not offer exchanges. This is due to order volume and high risk of the item(s) being unavailable. If another size is needed, we suggest placing a new order as quickly as possible to ensure you get what you need.
Why did I receive a refund?
This would mean the item(s) is out of stock or the item(s) were not up to our standards to pass on to our valued customers. An email is sent alerting you as to why the refund has taken place.
Out of stock item(s)
All efforts are made to keep a consistent inventory. However, there are times an item(s) sell very quickly. We will try as quickly as possible to restock the item(s) based on our vendor’s inventory and lead time.