FAQ
Thank you for your interest in Western Horizons Trading Company. Below you will find answers to questions most people have prior to placing their order. Should you question not be addressed below or you have specific questions, please feel free to email us westernhorizonstradeco_cs@yahoo.com and we will address you question or concern as quickly as possible.
How are my purchases shipped?
All orders are shipped through the United States Postal Service (USPS)
Once an order is shipped, you will receive a tracking number to the email provided.
You will be able to track your package at www.usps.com
When will my order ship?
Orders are typically shipped within 3-5 business days. (Excluding Holidays)
Orders place on Friday and over the weekends will be shipped on the following business day.
Order DO NOT ship on Saturday, Sunday or Holidays
Why haven’t I received my package?
Please refer to your tracking information provided. If the tracking information indicates the package has been delivered, but the package is not at your residence contact your local post office.
If you live in an apartment complex or building, please check with the office.
I have a problems with my order or missing item(s).
If you receive your order and it is incorrect, please contact us within 2 days of your delivery (based on the USPS delivery). Please advise us of what was incorrect with the order, what you actually ordered, your email address and order number of purchase. We will make every effort to correct the issue. Contact us at westernhorizonstradeco_cs@yahoo.com
If any items are missing from your order, first please check to see if you have received an email from us indicating the item(s) were out of stock or another reason item(s) were unable to be shipped. If an email was not received, please contact us to make us aware of the missing item(s). Contact us at westernhorizonstradeco_cs@yahoo.com
I have a defective item(s).
If you feel you have received a defective item(s), please contact us within 2 days of your delivery (based on the USPS delivery). Contact us at westernhorizonstradeco_cs@yhoo.com with the information of the defective item(s) along with a photo and your order number. If you do not contact us within 2 days of your delivery we assume your item(s) were received in good condition.
I would like to exchange an item(s).
We do not offer exchanges. This is due to order volume and high risk of the item(s) being unavailable. If another size is needed, we suggest placing a new order as quickly as possible to ensure you get what you need.
Why did I receive a refund?
This would mean the item(s) is out of stock or the item(s) were not up to our standards to pass on to our valued customers. An email is sent alerting you as to why the refund has taken place.
Out of stock item(s)
All efforts are made to keep a consistent inventory. However, there are times an item(s) sell very quickly. We will try as quickly as possible to restock the item(s) based on our vendor’s inventory and lead time.
Do you offer wholesale?
We do not offer products for wholesale purchase at this time.
Things to know.
*Please review all sizing charts prior to placing your order or contact us regarding sizing. Once item(s) are ordered we may not be able to adjust the size.
*Clothing color may vary slightly than pictured due to lighting.
*Please read all washing and drying instructions prior to laundering your item(s). Western Horizons Trading Company is not responsible if a washed/dried item(s) shrink or fade. Some item(s) may need to be hand washed.
*If several items are arranged in a photo they are all sold separately and NOT as a group.
*Prices of our products are subject to change, prices may change without any notification
How are my purchases shipped?
All orders are shipped through the United States Postal Service (USPS)
Once an order is shipped, you will receive a tracking number to the email provided.
You will be able to track your package at www.usps.com
When will my order ship?
Orders are typically shipped within 3-5 business days. (Excluding Holidays)
Orders place on Friday and over the weekends will be shipped on the following business day.
Order DO NOT ship on Saturday, Sunday or Holidays
Why haven’t I received my package?
Please refer to your tracking information provided. If the tracking information indicates the package has been delivered, but the package is not at your residence contact your local post office.
If you live in an apartment complex or building, please check with the office.
I have a problems with my order or missing item(s).
If you receive your order and it is incorrect, please contact us within 2 days of your delivery (based on the USPS delivery). Please advise us of what was incorrect with the order, what you actually ordered, your email address and order number of purchase. We will make every effort to correct the issue. Contact us at westernhorizonstradeco_cs@yahoo.com
If any items are missing from your order, first please check to see if you have received an email from us indicating the item(s) were out of stock or another reason item(s) were unable to be shipped. If an email was not received, please contact us to make us aware of the missing item(s). Contact us at westernhorizonstradeco_cs@yahoo.com
I have a defective item(s).
If you feel you have received a defective item(s), please contact us within 2 days of your delivery (based on the USPS delivery). Contact us at westernhorizonstradeco_cs@yhoo.com with the information of the defective item(s) along with a photo and your order number. If you do not contact us within 2 days of your delivery we assume your item(s) were received in good condition.
I would like to exchange an item(s).
We do not offer exchanges. This is due to order volume and high risk of the item(s) being unavailable. If another size is needed, we suggest placing a new order as quickly as possible to ensure you get what you need.
Why did I receive a refund?
This would mean the item(s) is out of stock or the item(s) were not up to our standards to pass on to our valued customers. An email is sent alerting you as to why the refund has taken place.
Out of stock item(s)
All efforts are made to keep a consistent inventory. However, there are times an item(s) sell very quickly. We will try as quickly as possible to restock the item(s) based on our vendor’s inventory and lead time.
Do you offer wholesale?
We do not offer products for wholesale purchase at this time.
Things to know.
*Please review all sizing charts prior to placing your order or contact us regarding sizing. Once item(s) are ordered we may not be able to adjust the size.
*Clothing color may vary slightly than pictured due to lighting.
*Please read all washing and drying instructions prior to laundering your item(s). Western Horizons Trading Company is not responsible if a washed/dried item(s) shrink or fade. Some item(s) may need to be hand washed.
*If several items are arranged in a photo they are all sold separately and NOT as a group.
*Prices of our products are subject to change, prices may change without any notification